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Careers

Optionis is a great place to work. Our philosophy is “look after our people and they’ll look after our clients” – that way everyone wins.

At Optionis, we believe in providing all the right tools for our staff to succeed, from a great working environment to a structured career path. We also reward our team of experts by paying them competitive salaries and providing a range of company benefits including;
  • Up to 28 days holiday (plus bank holidays)
  • Private healthcare
  • Childcare vouchers
  • Free car parking
  • Fresh fruit every day
  • Lunch on us, once a month
  • Training
  • Study leave for professional qualifications
  • Paid time off for volunteer work
  • Contributory Pension
If you have the professionalism and determination to succeed, then please check out our current vacancies below. If there’s currently nothing available then don’t worry, check back in the near future as we’re always on the lookout for the best possible staff.

How to apply

If you like the sound of one of our current job vacancies and would like to apply please email; recruitment@optionis.co.uk.
Job Title
Customer Service Advisor

Location: Warrington

Salary: £16,000 – £17,000

At Optionis, we believe in providing all the right tools for our staff to succeed, from a great working environment to a structured career path. We also reward our team of experts by paying them competitive salaries and providing a range of company benefits including;
  • Up to 28 days holiday per year
  • Childcare vouchers
  • Lunch on us, once a month
  • Fresh fruit every day
  • Free car parking
  • Private healthcare
Parasol and ClearSky are part of the Optionis Group who are one of the UK’s largest professional umbrella and Ltd company employment organisations for contractors, freelancers and other skilled contingent workers. Due to rapid growth Parasol/ClearSky now have an opportunity for a Customer Service Advisor to join our Operations team based at our Head Office in Warrington.

The role:

Working in a contact centre of around 20 Customer Service Advisors, you will be playing a pivotal role supporting our contractors/clients on various employment/limited company queries such as time sheets enquires, payment queries, assisting with the setting up of a Ltd company and any other queries they may have about their current work style.

You will be providing this valuable service over the phone and email to multiple contractors that are working all across the UK, the role will be shift work working between the hours of 8am and 7pm Monday to Friday with one Saturday per month worked (10am -2pm shift). Saturdays, will be given back to you as time off in lieu.

Other Responsibilities:

  • To ensure all telephone and email enquiries are resolved to the employee’s/client’s satisfaction
  • To communicate with employees/clients in a professional and compliant manner
  • To welcome feedback provided as part of the quality assessment framework
  • To be able to handle expressions of dissatisfaction effectively, efficiently and within agreed timescales
  • To maintain a strict level of employee/client confidentiality at all times

Experience and Skills:

  • Previous experience in a contact centre environment
  • Ability to communicate clearly
  • Strong customer focus
  • Ability to deal with difficult situations in an assertive and supportive manner
  • Ability to work as part of a team with active and valuable contribution
  • Excellent computer and keyboard skills with experience of using Microsoft Office applications
  • Ability to work flexibly to meet the demands of the business including shift rotations and weekend work
The office is in walking distance of Bank Quay Railway Station in Warrington and with parking on site if you drive.

A great opportunity not to be missed, this role would suit someone who is looking to work in a smaller contact centre and be valued in what they do.

Interested?

If this sounds like your thing and you tick all of the boxes in the person specification then we’d love to hear from you, please send your CV to recruitment@optionis.co.uk start the application process. If your application is what we’re looking for we’ll get in touch to invite you along to an interview.

Job Title
Employee Support Team Leader

Location: Warrington

Salary: Up to £23,000

Parasol: The employer of choice for contractors and freelancers. We employ contractors who work on assignments typically via agencies for end clients.

The  Employee Support Team Leader will be responsible for the management of an Employee Support Team, ensuring that advisors have the necessary tools, skills and knowledge to achieve their targets and development objectives.

Key Responsibilities:

  • To manage the performance of the Employee Support Team to ensure all targets are achieved
  • To maintain and improve standards within the team by developing skills, knowledge and performance
  • To manage and develop Senior Advisors to be self-managing and accountable to manage routine operations within Employee Support
  • To deliver high quality coaching and performance management to staff
  • To support the career development plans and training needs of team members and yourself to ensure that talent is identified and succession plans are in place
  • To communicate effectively, ensuring that messages and information are delivered consistently and are understood
  • To manage complaints effectively and efficiently within agreed timescales
  • To manage and implement change brought about by stakeholder requirements and legislative change
  • To manage and analyse regular informal stakeholder feedback to improve service delivery
  • To manage discipline, welfare and attendance management processes to ensure consistency and transparency
  • To ensure effective resource planning supported by business metrics and trends to ensure performance targets are exceeded
  • To produce reports and documents accurately and within timescales
  • To maintain a strict level of employee confidentiality at all times
  • To be accountable for risk assessments and all Health and Safety checks for their team
  • To maintain own knowledge of legislative and industry requirements and that of the team
  • To maintain and build upon technical knowledge associated with the Service Area
  • To maintain a high level of personal drive and the highest standard of accountability and professionalism at all times

Person Specification

Essential:
  • Strong management experience in a Contact Centre environment
  • Strong leadership and coaching skills with the ability to set clear objectives and deliver effective feedback
  • Ability to encourage and motivate others, focusing on the benefits to the individual and the business
  • Ability to communicate clearly, create trust and liberate potential
  • Ability to set direction, plan and allocate resources
  • Excellent communication skills: confident in preparing high quality reports / documents and delivering presentations Strong customer focus
  • Ability to be innovative and use own initiative
  • Ability to tackle performance problems objectively and effectively
  • Personal workload organisational and time management skills
  • Ability to deal with difficult situations and staff issues in an assertive and supportive manner
  • Ability to work as part of a management team with active and valuable contribution
  • Excellent computer and keyboard skills with experience of using Microsoft Office applications
Desirable:
  • Knowledge of the Umbrella/Contracting Finance Industry
  • Experience of recruitment and selection
  • Proven ability to build and maintain strong stakeholder relationships
  • Ability to work to organisational standards (e.g. service level agreements.)
  • Ability to identify and take action to resolve issues, being accountable for organisational goals
  • An understanding of and adherence to all confidentiality aspects required
  • An understanding of and adherence to all relevant health and safety procedures
  • Ability to work flexibly to meet the demands of the business including shift rotations and weekend work

Due to the changing nature of the business, this job description serves as a framework to outline the main areas of responsibility at the time of writing. It is not intended to be either prescriptive or exhaustive and will be subject to change.

Interested?

If this sounds like your thing and you tick all of the boxes in the person specification then we’d love to hear from you, please send your CV to recruitment@optionis.co.uk start the application process. If your application is what we’re looking for we’ll get in touch to invite you along to an interview.

Job Title
Support Desk Analyst

Location: Warrington

Salary: £18,000

The Optionis Group

Parasol: The employer of choice for contractors and freelancers. We employ contractors who work on assignments typically via agencies for end clients.

ClearSky Contractor Accounting: Provider of expert accountancy services for contractors and freelancers.

ClearSky Accountancy and Payroll: Supporting sole traders and micro businesses across the UK, with expert and affordable accounting, payroll, tax and HR services.

SJD Accountancy: The UK’s largest contractor accountants providing fixed fee limited company accountancy services.

Nixon Williams : A UK-based accountancy firm that provides accountancy services to contractors with private limited companies.

Brian Alfred : Tax rebate specialists helping CIS & PAYE workers get their refund in 24 hours.

Role Overview:

This role is a first line technical support position within the IT Service Desk working in a manner that ensures:
  • Compliance with Optionis’ (ITIL based) processes and standards,
  • Achievement of the Service Desk KPIs
The job holder will play a key role in ensuring that IT Change, IT applications and IT infrastructure services are delivered to a high standard across all Optionis operating divisions.

The job holder will represent IT to both internal staff and key 3rd party suppliers and business partners.

Key Responsibilities:

  • Providing application support for various off the shelf and bespoke software systems covering CRM, accountancy and payroll
  • Supporting hardware including maintenance, estate refresh and upgrades
  • Resolution of incidents, service requests and change requests
  • Create/Update knowledge base records ensuring any incidents required are linked to ‘Known problems’, ‘Knowledge Base’ records or ‘Requests for Change’.
  • Configuration and installation of desktop systems and software
  • Providing 1st line support for all sites
  • Liaising with 3rd party suppliers to resolve technical issues
  • Ensuring high system availability and customer satisfaction
  • Escalating incidents to the appropriate team members where necessary
  • Travelling to satellite offices when required

Personal Specification

The ideal candidate will currently have experience in a similar 1st line support role and will:
  • Be experienced in prioritising their own workload and working to deadlines and SLAs
  • Understand the wider consequences of their role and actions
  • Have the ability to quickly determine user needs and explain technical details in a clear and understandable way
  • Be competent in documenting processes
  • Have a thirst for knowledge and desire to learn technologies whilst gaining professional qualifications
Essential:
  • Experience working in a similar role
  • Be a self-starter who takes ownership of tasks/issues; identifying and taking necessary action to ensure a resolution is reached
  • Ability to ask specific questions
  • Desktop support – Windows 7/8/10
  • Active Directory knowledge
  • Exchange 2010/2013
  • Windows Server 2008 R2/ 2012
Desirable:
  • ITIL Accredited or working within ITIL frameworks
  • Entry level IT qualifications (CompTIA A+, MTA, MCP)
  • Networking knowledge
If this sounds like your thing and you tick all of the boxes in the person specification then we’d love to hear from you, please send your CV to recruitment@optionis.co.uk start the application process. If your application is what we’re looking for we’ll get in touch to invite you along to an interview.

Job Title
Accounts Apprentice – Hemel Hempstead

Location: Hemel Hempstead

Salary: £10,000

ClearSky Accountancy and Payroll: Supporting sole traders and micro businesses across the UK, with expert and affordable accounting, payroll, tax and HR services.

Role overview

This is a temporary position that is expected to last for 12 months, at which point the Apprentice’s employment with ClearSky will be reviewed.

The Accounts Assistant Apprentice will provide valuable support to the Poole Accounts team, including:
  • Reviewing accounting information and preparing working papers and journals
  • Preparing VAT returns and management accounts
  • Liaising with clients to obtain further information and dealing with queries
  • Speaking with HMRC and resolving issues

Person specification

This role is ideal for someone who is interested in gaining hands on experience to support them in an Accounting career, whilst studying towards a professional qualification.

The ideal candidate for this role will possess the following skills and experience:
  • GCSE Grade A*-C in Maths and English
  • Strong IT skills, including experience using Microsoft Office
  • Extremely thorough and conscientious with excellent attention to detail
  • Comfortable working to deadlines and targets
  • Hardworking and open to taking direction
  • Enthusiastic and eager to learn
  • Well organised
  • Excellent verbal and written communication skills; able to articulate yourself clearly

Training details

The Apprentice will study towards an AAT qualification with Learning Curve. It is expected that the Apprentice will complete AAT level 2 during their apprenticeship.

Interested?

If this sounds like your thing and you tick all of the boxes in the person specification then we’d love to hear from you, please send your CV to apprenticeships@optionis.co.uk to start the application process. If your application is what we’re looking for we’ll get in touch to invite you along to an interview.

Job Title
Accounts Apprentice

Location: Warrington, Birmingham and Blackpool

Salary: £6,825

ClearSky Accountancy and Payroll: Supporting sole traders and micro businesses across the UK, with expert and affordable accounting, payroll, tax and HR services.

Role overview

This is a temporary position that is expected to last for 12 months, at which point the Apprentice’s employment with ClearSky will be reviewed.

The Accounts Assistant Apprentice will provide valuable support to the Poole Accounts team, including:
  • Reviewing accounting information and preparing working papers and journals
  • Preparing VAT returns and management accounts
  • Liaising with clients to obtain further information and dealing with queries
  • Speaking with HMRC and resolving issues

Person specification

This role is ideal for someone who is interested in gaining hands on experience to support them in an Accounting career, whilst studying towards a professional qualification.

The ideal candidate for this role will possess the following skills and experience:
  • GCSE Grade A*-C in Maths and English
  • Strong IT skills, including experience using Microsoft Office
  • Extremely thorough and conscientious with excellent attention to detail
  • Comfortable working to deadlines and targets
  • Hardworking and open to taking direction
  • Enthusiastic and eager to learn
  • Well organised
  • Excellent verbal and written communication skills; able to articulate yourself clearly

Training details

The Apprentice will study towards an AAT qualification with Learning Curve. It is expected that the Apprentice will complete AAT level 2 during their apprenticeship.

Interested?

If this sounds like your thing and you tick all of the boxes in the person specification then we’d love to hear from you, please send your CV to apprenticeships@optionis.co.uk to start the application process. If your application is what we’re looking for we’ll get in touch to invite you along to an interview.

Job Title
Senior Management Accountant

Location: Warrington

Salary: £35,000-£38,000

The Optionis group is home to professional employment organisation Parasol, specialist accountancy firm ClearSky Contractor Accounting and SME support provider ClearSky Business. To support our exciting plans for further growth, we have a new opportunity for a Senior Management Accountant to join and support our team at our Warrington office.

Reporting to the finance manager this role will be a key member of the reporting team ensuring that the monthly management accounts are produced to a very high standard within agreed timeframes. Taking ownership of the balance sheet reconciliation process and ensuring that reconciliations are accurate and reviewed in a timely manner.  You Will be responsible for purchase ledger authorisation and managing the purchase ledger clerk and one of the other finance assistants.

Typical duties will include:

  • Working with the financial reporting team to complete the monthly management accounts for the Optionis Group. This will involve reviewing the work of the assistant management accountants/finance assistants to ensure accuracy and completion to board reporting deadlines
  • Analyse and comment on actual variances against budget and forecast
  • Adhere to a monthly timetable for the management accounts team
  • Management of purchase ledger including authorisation of payment runs and adherence to invoice sign off procedures
  • Review of weekly KPIs prior to distribution to key stakeholders
  • Involvement in monthly revenue reconciliations to ensure billing accuracy
  • Produce ad-hoc information/analysis to support finance team requests from around the business
  • Responsible for monthly balance sheet reconciliations
  • Assist with year-end audit process
  • Management and development of 2 finance assistants (including the purchase ledger clerk)
  • Liaise effectively with other areas of finance collating and providing the necessary information (e.g. CFO, Head of Finance, Analysts, Arkarius finance team, credit control) and other areas of the business (e.g. HR, operations, sales and marketing)
  • Assist in other ad-hoc projects as requested by the Head of Finance/Finance Manager (e.g. cost savings, business improvement, integration of new acquisitions)

We are ideally looking for a Senior Management Accountant who is able to demonstrate the following skills and experience:

  • Qualified Accountant-ACA, CIMA or ACCA
  • Advanced Excel Skills
  • Ability to produce accurate, robust and reliable information which is consistent across the business
  • Take a duty of care over the information provided
  • Information provided is high quality and right first time
  • Ability to understand underlying business drivers behind trends and variances
  • Trust and confidentiality with access to information (e.g. payroll)
  • Excellent mathematical, written and verbal communication skills
  • Excellent time and project management skills
  • Ability to meet targets in a high pressurised environment
  • Capability to work in a fast paced/high change business
  • Genuine desire to improve the finance function
Preferred skills:
  • Experience of working in fast paced SME environment
  • Previous line management experience would be an advantage but not essential

Perks of the job

We believe wholeheartedly in teamwork, staff development and structured career paths.  We also believe in rewarding the hard work of colleagues by offering competitive salaries, training and a range of employee benefits, including:
  • Up to 28 days holiday per year
  • Childcare vouchers
  • Lunch on us, once a month
  • Fresh fruit every day
  • Free car parking
  • Private healthcare
  • Free independent financial advice

Interested?

If this sounds like your thing and you tick all of the boxes in the person specification then we’d love to hear from you, please send your CV to recruitment@optionis.co.uk start the application process.  If your application is what we’re looking for we’ll get in touch to invite you along to an interview.

Job Title
Employee Support Advisor

Location: Warrington

Salary: £17,000-£17,600

Parasol: The employer of choice for contractors and freelancers. We employ contractors who work on assignments typically via agencies for end clients.

Role Overview

The primary purpose of the Employee Support Advisor is to provide a professional, efficient and timely service which exceeds Employee expectations.

Key Responsibilities:

  • To ensure all telephone and email enquiries are resolved to the employee’s satisfaction
  • To manage the expectations of all employees through effective communication and ownership
  • Build employee interest in products offered by adding value at every available opportunity
  • To retain existing employees through both reactive and proactive retention
  • To work well as part of a team, be open minded towards the ideas and views of others and contribute to building team spirit
  • To generate ideas for improvements to processes and the overall employee experience.
  • To communicate with employees in a professional and compliant manner
  • To welcome feedback provided as part of the quality assessment framework and demonstrate improvement in performance
  • To achieve individual and departmental performance targets
  • To adapt positively to change and meet the changing requirements of the work environment.
  • Actively support department and company initiatives
  • Prepare and contribute towards regular performance development reviews, highlighting potential development requirements and training needs
  • To handle expressions of dissatisfaction effectively and efficiently within agreed timescales.
  • To maintain a strict level of employee confidentiality at all times
  • To maintain a high level of personal drive and the highest standard of accountability and professionalism at all times

Person Specification

Essential:
  • Previous experience in a Contact Centre environment
  • Ability to communicate clearly
  • Strong customer focus
  • Ability to deal with difficult situations in an assertive and supportive manner
  • Ability to work as part of a team with active and valuable contribution
  • An understanding of and adherence to all confidentiality aspects required
  • An understanding of and adherence to all relevant health and safety procedures
  • GCSE (or equivalent) in Maths and English at grade C or above
  • Excellent computer and keyboard skills with experience of using Microsoft Office applications
  • Ability to work flexibly to meet the demands of the business including shift rotations and weekend work
Desirable:
  • Knowledge of the Umbrella/Contracting Finance Industry
  • Ability to work to organisational standards (e.g. service level agreements)
  • Formal Customer Service Training e.g. NVQ

You will be required to work the following shift patterns

Monday to Friday: 8am to 4.30pm, 9am to 5.30pm and 10.30am to 7pm. You will be required to 1 in 4 Saturday’s, 10am to 2pm.

Due to the changing nature of the business, this job description serves as a framework to outline the main areas of responsibility at the time of writing. It is not intended to be either prescriptive or exhaustive and will be subject to change

Interested?

If this sounds like a role you would be interested in applying for then we’d love to hear from you, please send a copy of your CV to recruitment@optionis.co.uk. If your application is what we’re looking for we’ll get in touch to invite you along to an interview.

Job Title
Apprentice Tax Administrator

Location: Poole

Salary: £6,825

ClearSky Contractor Accounting: Provider of expert accountancy services for contractors and freelancers.

We have a new opportunity for a Business and Administration Apprentice to join us in our offices in Poole. The Business and Administration Apprentice will be responsible for providing Tax Administration support and work as part of the wider Tax Team.

Key Responsibilities:

  • Scanning and distributing post
  • Data entry
  • Performing basic tax administration such as receipt breakdowns and bank statement reviews
  • Preparing cover letters to be sent to HMRC
  • Processing HMRC/accounting forms online and by telephone
  • Filing
  • Monitoring email inboxes
  • Responding to email queries from internal teams and clients
  • Participating in adhoc tasks to assist the tax team

Person Specification:

Essential
  • Ideally 4 GCSE results at grade C or higher
  • Good organisational skills
  • A friendly and helpful attitude
  • Able to work both individually and as part of a team
Desirable
  • Flexible
  • Self-motivated
  • Proficient IT skills
  • An interest in a career within Tax or Administration

Training details:

The Apprentice will study towards a Level Two NVQ in Business and Administration. Normal office hours are 9am to 5.30pm, Monday to Friday.

Interested?

If this sounds like a role you would be interested in applying for then we’d love to hear from you, send a copy of your CV to S.Slavin@clearskyaccounting.co.uk. If your application is what we’re looking for we’ll get in touch to invite you along to an interview.

Job Title
Accounts Senior

Location: Poole, Warrington & Hounslow

Salary: Competitive

ClearSky Contractor Accounting: One of the top 100 firm of accountants in the UK and provider of expert accountancy services for contractors and freelancers.

Role Overview:

The successful candidate will be responsible for preparing clients VAT returns and management accounts on a monthly or quarterly basis and preparing clients year end company accounts, company tax returns and the submission of these with HMRC and Companies House.

Key Responsibilities:

  • Prepare clients VAT returns
  • Prepare clients management accounts
  • Management of the VAT controls and management account control
  • Prepare clients year end journals
  • Prepare clients year end working papers
  • Prepare clients year end company accounts and company tax returns
  • Submission of clients’ year end accounts with HMRC and Companies House
  • Management of the year end accounts control
  • Prepare income references
  • Deal with and resolve client queries

Person Specification

Essential:
  • Strong numeracy and communication skills
  • Ability to maintain high levels of accuracy
  • Ability to work as an individual as well as part of a team
  • Ability to work towards strict deadlines and meet KPI’s
  • Thorough understanding of VAT, payroll, small company corporation tax and personal tax
  • Understanding of IR35 taxation and fiscal year end deemed salary calculations
Desirable:
  • Practice experience
  • Proficient in Microsoft Office and Sage Line 50, SAPA and Sage CT
  • AAT qualified or part ACCA qualified or possesses the desire to gain this qualification

Benefits

In return, we will offer you a competitive salary plus the following benefits:
  • Up to 28 days holiday
  • Private healthcare
  • Gym membership (Only available in Warrington & Poole)
  • Childcare vouchers
  • Free car parking (Only available in Warrington & Poole)
  • Stakeholder pension scheme and Auto Enrolment pension scheme

Interested?

If this sounds like a role you would be interested in applying for then we’d love to hear from you, send a copy of your CV to recruitment@optionis.co.uk. If your application is what we’re looking for we’ll get in touch to invite you along to an interview.