The Optionis Group is one of the UK’s most successful professional services companies, and we’re currently looking for a Head of Service Delivery to join one of our high-performing brands, Parasol, which is one of the UK’s largest employment service providers.
As Head of Service Delivery, you’ll primarily be responsible for the leadership and operational management of a number of business areas within the Optionis Group. Your key responsibilities will include but not be limited to:
Driving a one-stop contact and administration strategy.
Embedding a performance culture of service excellence.
Identifying opportunities for improvement in revenues, systems and processes.
Driving improved employee, client and customer satisfaction.
Direct management responsibility for Team Managers with overall responsibility for up to 100 staff.
An understanding of the umbrella/ professional services industry.
Exceptional people skills and leadership qualities with the ability to inspire and engage employees.
Ability to initiate, take ownership and drive change.
Structural thinker and planner with strong business acumen and an analytical approach to problem-solving.
Highly organised, self-motivated, collaborative, persuasive.
Practical experience of leading and delivering significant process and system changes.
Experience of leading senior, mixed discipline teams.
Please note: We can only consider applications from candidates who are eligible to work in the UK without the need for sponsorship.