The Optionis Group is one of the UK’s most successful professional services companies, and we are looking for a Senior Team Manager to join our growing department.
Through our brands, we specialise in managing tax, employment, accountancy and legislative compliance for the UK’s small businesses and contingent workforce – our solutions are market leading, and we’re always looking out for the best possible employees.
As a Senior Team Manager, you will be aligned with SJD Accountancy, which is one of the UK’s largest specialist providers of fixed fee, limited company accountancy services to contractors and freelancers.
You’ll primarily be responsible for leading a team consisting of Senior Accountants, Accountants, Trainees and Support staff to ensure that client service is exceeded, and company commercial outputs are achieved. You’ll be accountable for morale and engagement in the team as well as building relationships and working with other departments in the group and teams across the UK.
Key responsibilities include but aren’t limited too:
Communicating job expectations; planning, monitoring, and appraising job results
Analysis of performance data and acting upon trends to achieve greater results
Identify, encourage and deliver staff training and development
Coaching, counselling, and discipline of the team where necessary
Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
Ensuring resource within the team is enough for the number of clients being managed
Responsibility for all recruitment needs (both internal and external) with prior consent to act within a budget.
Overall service accountability and responsibilities to include, but not limited to:
Customer recommendation scores (NPS)
Client complaints resolution
Refunds and penalties
Skills and Experience:
Experience within an accountancy practice
Part-qualified/ Qualified accountant (ACCA/ AAT) or equivalent commercial experience
Experience of managing a team of individuals
Effective delegation of tasks
Detailed knowledge of HMRC guidelines
Able to collaborate with other departments and understand their constraints
Competent in the use of Microsoft Excel
Excellent verbal and written communication skills
Accuracy and attention to detail
Good time management and organisation skills
Ability to build strong working relationships both internally and externally
Professional and enthusiastic attitude with the ability to adapt to change
Previously been responsible for managing a portfolio of clients
A business management qualification is highly desirable
A knowledge of IRIS software packages is highly desirable
Please note: We can only consider applications from candidates who are eligible to work in the UK without the need for sponsorship.