The Optionis Group is one of the UK’s most successful professional services companies, and we are looking for a Team Coordinator to join our Contractor Specialist team within our dynamic and growing accountancy practice, based in Westminster.
Through our brands, we specialise in managing tax, employment, accountancy and legislative compliance for the UK’s small businesses and contingent workforce – our solutions are market leading, and we’re always looking out for the best possible employees. We offer an industry training programme, clear career progression and an excellent remuneration package.
The Team Coordinator will primarily be responsible for supporting and directly onboarding contractors, freelancers and small businesses to our services.
Typically, you will be the first point of contact with potential clients. You will coordinate and book consultations (in person or over the phone) between the Contractor Specialist and the potential client and ensure that throughout the onboarding process clients are supported with an extremely high level of personal service.
The Team Coordinator will have experience in a customer service role and be confident interacting with clients both in person and on the phone, dealing with customer service enquiries, and managing and meeting client expectations. You should possess a genuine desire to enhance the experience of our clients and a passion for customer service.
Key functions of the role, include:
Gaining an in-depth knowledge of the First Freelance services (accountancy, payroll, tax support services for contractors, freelancers and small businesses).
Delivering a high level of daily activity (balanced between planning/scheduling, face to face meetings (bank packs), email and telephone follow-ups).
Forming meaningful connections with new introductions, in person or over the telephone, by being professional, knowledgeable and utilising good listening and interpersonal skills.
Promoting compliance and industry standards throughout the industry.
Supporting new introductions to engage and set-up with our industry-leading services.
Generating further client referrals from your existing client base due to excellent rapport and service.
Attending industry-related and social functions/events to grow your network.
Excellent academic record.
Ideally, candidates should have at least five A-C grade GCSEs, including English and Mathematics.
Skills and Experience:
Proven results meeting/exceeding targets and KPI’s within the contractor services industry.
Accountancy, tax and payroll related industry experience is highly preferable.
Excellent level of literacy, numeracy and communication skills.
Excellent attention to detail.
Self-starter and motivated to succeed.
Ability to work independently and part of a team and deliver set monthly KPI’s/targets.
Ability to multi-task and prioritise schedule according to an agreed overall plan.
Ability to work to a high level of detail in a faced-paced environment.
Hard working, diligent, consciousness, well-presented and professional.
Excellent administrative and record keeping skills.
Bringing considered input and high energy to daily team meetings.
Regular involvement in training
Supporting colleagues at meetings, functions and seminars
First Freelance offers a truly unique opportunity for the suitable candidate wanting real career progression, longevity and growth within an exceptional company.
Please note: We can only consider applications from candidates who are eligible to work in the UK without the need for sponsorship.